Solvivas operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a secure, reliable, and straightforward shopping experience.
This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit our website, use our Services, make a purchase, contact us, or otherwise interact with Solvivas.
If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy will apply.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.
Depending on how you interact with our store, we may collect:
- Contact Details: Your name, billing address, shipping address, phone number, email address, and information associated with your order.
- Financial Information: Payment card information, transaction details, payment confirmations, and related billing information.
- Account Information: Your username, password, preferences, settings, and other information associated with an account you create.
- Transaction Information: Products viewed, added to cart, purchased, returned, refunded, or exchanged.
- Communications: Information you provide when contacting us through our website, customer support, or other communication channels.
- Device Information: Your IP address, browser type, device information, operating system, and network connection information.
- Usage Information: Information about how you browse, access, and interact with our website and Services.
Personal Information Sources
We may collect personal information from:
- Directly from you when you place an order, create an account, contact us, or otherwise provide information.
- Automatically through cookies, pixels, and similar technologies when you use our Services.
- Service providers that assist us with payments, fulfilment, shipping, analytics, customer support, and store operations.
- Business partners and other third parties that support or help provide our Services.
How We Use Your Personal Information
1. Provide, Personalise, and Improve Services
To process and fulfil orders, complete payments, manage accounts, arrange shipping, provide customer support, process returns or refunds, and improve the functionality and experience of our Services.
2. Marketing and Advertising
To provide information about Solvivas products, promotions, offers, updates, and other marketing communications where permitted by applicable law.
3. Security and Fraud Prevention
To help identify, investigate, prevent, and respond to fraudulent, unauthorized, illegal, or harmful activity.
4. Communication
To respond to your questions, provide customer support, send service-related communications, and communicate with you regarding orders or your use of our Services.
5. Legal Compliance
To comply with applicable laws, regulations, legal processes, court orders, and other lawful obligations.
How We Disclose Personal Information
We may disclose your personal information:
- To service providers and business partners that help us operate our store, process payments, fulfil orders, deliver products, provide analytics, or support marketing activities.
- When you direct us to share information or otherwise provide your consent.
- With affiliated businesses where reasonably necessary for normal business operations.
- In connection with a merger, acquisition, restructuring, financing, sale of assets, or other business transaction.
- Where required to comply with applicable laws, legal obligations, court orders, or lawful requests from authorities.
Relationship With Shopify
Our Services are hosted and supported by Shopify. Information you submit through the Solvivas store may be processed by Shopify and relevant third-party service providers where necessary to operate, secure, and improve the Services.
For additional information about how Shopify handles personal information, please refer to Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.
Third-Party Websites
Our Services may contain links to websites or services operated by third parties. Solvivas is not responsible for the privacy, security, content, or practices of those third-party websites, and we encourage you to review their privacy policies before providing personal information.
Children’s Data
Our Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children or minors.
Security and Data Retention
We use reasonable administrative, technical, and organisational safeguards designed to protect personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary to provide our Services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce applicable agreements.
Your Rights and Choices
Depending on where you live, you may have certain rights relating to your personal information, including the right to:
- Request access to the personal information we hold about you
- Request deletion of certain personal information
- Request correction of inaccurate or incomplete information
- Request a copy or transfer of certain personal information
- Manage or withdraw certain communication preferences
You may exercise applicable rights through the Contact option available on our store. We may need to verify your identity before completing certain requests.
Complaints
If you have questions or concerns about how your personal information is collected, used, or handled, please contact us through the Contact option available on the Solvivas website.
International Transfers
Your personal information may be transferred to, stored in, or processed in countries outside your country of residence, including locations where our service providers or business partners operate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal requirements, or business operations. Any updated version will be posted on this page with the applicable revised date.
Contact
For questions regarding this Privacy Policy, your personal information, or your applicable privacy rights, please use the Contact option available on the Solvivas website.